Nailesh Shah currently serves as the Head of Digital Channels and Experience at Citibank Hong Kong, where he oversees the integration of digital channels with the client experience for consumer banking. Previously, he held the position of Head of Digital Engagement & Cards Journey at Citi Singapore, focusing on enhancing the digital experience for credit cardholders and driving mobile engagement. Beginning his career at Citi Japan in 2012, Nailesh managed various innovative initiatives in mobile banking and online rewards redemption before transitioning to roles in cards portfolio management. Prior to joining Citi, he worked at Oracle Financial Services, specializing in pre-sales and delivery of digital initiatives in investment banking. Nailesh holds a Bachelor of Engineering in Information Technology from the University of Mumbai.
